FREQUENTLY ASKED QUESTIONS
Q: Why should I hire a professional mover?
A: Hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Moving can be both emotionally and physically draining, and handling delicate or bulky items with care requires specific moving skills. We highly recommend turning to professionals for this, as you would for many of your households needs such as plumbing and electricity.
Q: Do I need an estimate?
A: Usually, a sales representative will be able to give you a good idea of a price range over the phone after getting some information about the items being moved, the size of the current location, etc. We will then have one of our moving professional come out to your home or business in order to provide you with a more accurate estimate
Q: Is moving labor the only moving expense I should expect?
A: Moving labor represents the majority of the moving expense. However, you should also budget for packing supplies, such as moving boxes and tape, and for additional valuation (moving insurance) as needed. Able Moving and Storage takes special precautions with delicate or oversized items, such as flat screen televisions and chandeliers.
Q: How accurate will the moving estimate be?
A: With over a quarter century of experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Our proprietary sales system ensures that we work closely with every customer to fully understand his/her moving needs and to provide a moving estimate that reflects those needs. Be sure to offer as much information as possible at the time of the estimate – this includes reviewing the inventory for accuracy. Neglecting to mention additional items, or difficult areas of access, at the time of the moving estimate almost always results in unexpected costs for the customer.
Q: How can I keep costs down during my move?
A: Keep in mind that moving is not an exact science and that each move is different. But, a good way to keep costs down is to be as prepared as possible for when the movers arrive to cut down on using any unnecessary time. Moving boxes is one of the most time consuming areas of a move, yet are some of the lightest things to move.
(if we are not providing these services for you) Try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up, so the movers can just place them on the dolly and go. Also, while the movers will be happy to do so, disassembly of furniture takes up time as well. You can try to disassemble any beds, desks, etc to cut down on time. In short anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.
Q: Is valuation (moving insurance) necessary?
A: Although Able Moving and Storage will take every necessary precaution on your move, unexpected damage can occur and it is important to make sure that your possessions are protected. We are able to offer valuation (moving insurance) to our customers at a very fair price due to the very low number of claims we file.
PREPARING TO MOVE
Q: How far in advance should I schedule my move?
A: We recommend scheduling your move as far in advance as you can. The farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you. A general rule of thumb is to contact us no later than two weeks in advance of your desired move date. We realize advance planning is not always possible, and do our best to accommodate last minute customers as well.
Q: What day/date is best for a move?
A: Because complex events, such as a home closure or completion of construction, can be delayed due to unforeseen circumstances, we don’t recommend scheduling your move for the same day. Save yourself the stress of rescheduling and plan your move date for several days after your closing date.Demand for moving services is generally at its lowest during the middle of the month and, in particular, the middle of the week. If your schedule allows for a move on one of these days, Movers often offer their most competitive rates during those times.
Q: I want to do some packing and moving before the movers arrive. What areas would be most helpful?
A: Focus on packing, instead of moving. Smaller items and moving boxes can be moved very quickly by professional movers. Don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the movers arrive, you are 100% ready. For more information on packing and packing supplies check out our Packing page and tips.
Q: What can I do to ensure that my belongings end up in the correct room during the move?
A: Choose a simple labeling system (i.e. MBR for Master Bedroom) and make sure that all of your boxes are clearly marked. Boxes should be labeled on the top and 3 sides. Your movers will work closely with you at the destination to make sure everything ends up where you want it.
Q: Can I leave clothing in my dresser drawers?
A: It is generally fine to leave your clothing in your dresser drawers during the move. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. If the dresser is particularly large (a triple dresser or part of a large armoire), it is best to at least partially empty it.
Q: Are there any items that you cannot move?
A: Able Moving and Storage, as well as all licensed movers, will not move hazardous or combustible items such as propane tanks, firearms, paint, and aerosols, as the temperature in the truck could cause these items to explode or ignite.
Q: How will the movers know what items to take and what to leave behind?
A: When the movers first arrive, they will do a walkthrough of your current home, confirming which items are going and which are not.
Q: What if I haven’t finished packing by my scheduled moving day?
A: If your moving day is rapidly approaching and it becomes clear that you will not be fully packed, it is critical that you inform your move coordinator as soon as possible. He/she can work with you to make the best possible “plan b” for packing. This may mean having the movers finish your packing or, if you have the flexibility and we have the availability, pushing back your moving day in order to allow more time to pack. If you have a only a small quantity of items left to pack, your movers can often complete this on moving day; however, it is important to understand that this will add time to the job and, therefore, add to the total cost of the move.
Q: Can the movers arrange the furniture to my liking in my new home?
A: Absolutely. When we deliver your items to your new home the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms, and we are happy to arrange and rearrange the furniture exactly as you would like it.
Q: Can I keep moving expenses down by having a family member or friend help on moving day?
A: On moving day, you should let the professional movers handle the job entirely – they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. Your friends and family can be most helpful in preparing for the move though – packing moving boxes or caring for your pets
Q: Can I ride in the cab of the moving truck with the movers?
A: Unfortunately, professional moving companies cannot transport customers in the moving truck for liability reasons. You may wish to arrange a ride with a friend or a cab service on move day.
Q: Can my movers clean my home on moving day?
A: While professional moving companies may vary, at Able Moving and Storage we clean up any clutter we make during the moving process, but we do not do general house cleaning. We recommend asking your friends, family, and neighbors for a referral for this type of service.
Q: Is it possible to move during inclement weather?
A: Yes. Our professional movers and moving trucks are prepared to move during rain, sleet, or snow although on occasions it may be unsafe. They come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend that you shovel, rake, or otherwise clear the access ways in preparation for their arrival.
This is certainly not a complete list of all possible questions you may have, so we strongly encourage you to reach out to us for all other questions.