Ask your realtor for recommendations – The general consensus among moving professionals is that word of mouth is the best way to find a good mover. While friends and family are always good sources, realtors know the ins and outs of the housing industry and are the most reliable sources.
Investigate the companies – Check with the Better Business Bureau to see if any complaints are filed against the company. There are many other reliable websites solely dedicated to moving scams.
Make sure the moving company visits your home – Good companies will spend 20 minutes or more with a potential client, answering questions and giving packing tips. This will help to ensure the estimate is accurate and there will be no surprise costs.
Demand a contract that covers everything – A moving contract should spell out all the details, and there should not be hidden charges such as a “driver’s fee”.
Ask about the claims process – Even reputable movers occasionally drop vases and scratch tables. The difference between a good mover and a bad mover is that when this happens, a good mover has a solid claims process so you can recoup damages.
Are the mover's employees or contractors? The “cheapest” moving companies often use day laborers or other temporary help. Unfortunately, they are often not trained in moving safety and best practices.
Be cautious of internet movers – If you google “movers” or “cheap move” you will find many companies offering special moving deals. Do your due diligence, because if a deal sounds too good to be true, it probably is.
Look at the actual trucks used – When shopping for movers, observe what you notice about the trucks. Are they clean and well-kept on the inside and out? Having a reliable moving truck is a key element for a successful move, and the condition of the trucks is an indication of how your belongings will be treated.
Visit the facility - Make sure you can find an address, location, and pictures. A reputable mover will have a clean, branded, and inviting building for potential customers to visit. A legitimate company should invite any potential customer needing temporary storage for a tour of their warehouses and facilities.